Refund policy

Returns & Refunds: Consumer Goods (B2C)

We want you to be satisfied with your purchase. Because many of our consumer products are designed to support wellness, hygiene, or intimate wear, our return policy is structured to maintain product integrity and customer safety.

Items Not Eligible for Return

We do not accept returns or exchanges for:

• Intimate goods, including (but not limited to) underwear, socks, and other close-contact wearables

• Any used or worn items

• Items that are returned without original packaging and tags (where applicable)

 

Return Eligibility (When Returns May Be Considered)

Returns may be considered at our discretion for eligible, unused items in new condition, and must be requested within 14 days of delivery.

Meridian Advanced Materials reserves the right to refuse any return if the product:

• appears used, worn, or laundered

• is missing original packaging or components

• shows signs of damage that was not caused during shipping

 

Damaged or Incorrect Orders (Before Use)

If your package arrives damaged, incomplete, or incorrect before the product has been used, please contact us within 7 days of delivery so we can help remedy the situation.

To assist with resolution, we may request:

• a photo of the packaging and the item(s)

• the order number

• a brief description of the issue

If the issue is verified, we will work with you to provide the appropriate remedy, which may include:

• replacement

• store credit

• refund (when applicable)

 

Refund Processing

If a return is approved, refunds are issued to the original payment method after the item is received and inspected. Processing times may vary depending on your bank or payment provider.